Shipping policy

Last updated: 30 OCTOBER 2025

Thank you for choosing the Grounding Sleep Kit. We aim to ship orders quickly and carefully.

Processing Time

Orders are typically dispatched within 1–3 working days. During busy periods, dispatch times may be slightly longer.

Shipping Method

Orders are shipped using Royal Mail or trusted courier services. You will receive confirmation once your order has been dispatched.

Delivery Times

UK deliveries typically take 2–5 working days. International delivery times vary depending on location and customs handling.

Shipping Costs

Shipping costs are calculated at checkout and depend on your delivery location.

Missed Deliveries

If delivery is attempted and a parcel is returned to us due to non‑collection, we will contact you to arrange redelivery. Additional postage costs may apply.

Lost or Delayed Packages

If your package has not arrived within the expected time, please contact us and we will help track or resolve the issue.

International Orders

Customers are responsible for any import duties, customs charges, or taxes where applicable.

Support

If you have any questions about your delivery, please contact us at hello@equitone.world